We collect Personal Information and Non-Personal Information (as defined below) from you when you register or set up account with us on our Platform. When you start using the Services, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Platform. We will collect this information through multiple means and in various places through the Services, including but not limited to, account registration forms, contact us forms, or when you otherwise interact with Multipl, including at customer support.
We take care to allow your Personal Information and Non-Personal Information to be accessed only by those who really need it in order to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it and with your consent. Your Personal Information and Non-Personal Information will be transferred only to a Third-Party Sites that ensures the same level of data protection that is mandated under the IT Act and the SDPI Rules.
We use the Personal Information and Non-Personal Information provided by you:
We may send you text messages on your registered mobile number that you share with us. All text messages originating from us, where applicable, through our authorized third-party service providers will at all times be compliant with guidelines prescribed by the Telecom Regulatory Authority of India (“TRAI”). The nature of communication from us is broadly classified into two (2) categories:
You specifically agree and consent to us collecting, storing, processing, transferring and sharing your Personal Information and Non-Personal Information for the aforementioned use-case.
We may disclose your Personal Information and Non-Personal Information, to the extent necessary:
We may store and retain your Personal Information and Non-Personal Information, to the extent necessary:
Where we have no continuing legitimate business need to process your Personal Information and Non-Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
We are dedicated to guarding the security of your information and our Platform has several industry-standard security technologies and procedures devised to help protect your data from unauthorized access, use, destruction or disclosure, including technical and organizational security measures to protect the security of your personal data both online and offline. The App receives regular security scans and penetration tests. The App also receives regular malware scans. In addition, the App uses an SSL certificate as an added security measure. We require username and passwords for our employees who can access the personal information of Users that we store and/or process on the servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on the servers. We will implement reasonable security measures every time you (a) place an order, (b) enter, submit, or access your information, (c) register, or (d) access the App.
Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the App and/or our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the App.
Fair Information Practice Principles. In the event of a personal data breach, we will notify the User within fifteen (15) days via (i) email and/or (ii) our Platform notification system on the App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
You specifically consent and agree that the Personal Information pertaining to your account on the Platform shall be both accurate and current. If you wish to update your Personal Information which is inaccurate or incorrect, we shall provide self-help tools for you to directly review or update certain aspects of your Personal Information in our records. As per the existing legal regulations, specific data fields (such as name, Aadhar number, address etc.) in your Personal Information would be locked in our systems once you enter that information in our Platform. If any part of your Personal Information changes during the course of your engagement with us and your use of our Platform, please use these self-help tools provided by us to update that Personal Information or email us at email@example.com.
In addition to being able to update and correct your personal data, you may also have other data protection rights, including:
The right to make any of the above requests by contacting us at firstname.lastname@example.org. We will respond to all requests in accordance with the applicable laws.
Multipl does not sell, trade, or otherwise transfer to outside third parties your Personal Information as the term is defined under the SDPI Rules. Please note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our Services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. Users also have the option to request for an account deactivation instead. This will temporarily block user access to the App and the Platform until they send a re-activation request and successfully re-activate their account.
To make a request for such disclosure, or identification, deactivation and/or deletion of the Platform account and Personal Information in all our systems that we store on you, please send an email to email@example.com or write to us at Multipl, B6-1102, Elita Promenade, JP Nagar 7th Phase Bangalore 560078.
The contents of this website and the Platform may not be reproduced partially or fully, without due permission from Multipl, as per the Copyright Act, 1957. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.
- Privacy Officer: Jagannathan Raghavan
- Email: firstname.lastname@example.org
- Address: Multipl, B6-1102, Elita Promenade, JP Nagar 7th Phase Bangalore 560078.