PLATFORM TERMS OF SERVICE
Last Updated: January 12, 2021

Thank you for using Multipl FinTech Solutions Private Limited’s (hereinafter referred to as “Multipl FinTech” or “MFSPL”) platform (hereinafter referred to as the “Platform”) through Multipl FinTech’s mobile application (hereinafter referred to as the “App”). This Platform Terms of Service (hereinafter referred to as the “Agreement” or “Terms of Service”) is a legally binding agreement between you (hereinafter referred to as the “you”, “your”, User(s)”, “Customer(s)” or “Investor(s)”) and Multipl FinTech, Multipl Wealth Management Private Limited (“MWPL”) and/or its subsidiaries and affiliates (together referred to as “we”, “us” or “our(s)”).

You acknowledge and agree that your use of the Platform shall constitute your acceptance of this Agreement and to all of the terms and conditions stated under this Agreement, and to the Platform Privacy Policy referenced herein and any related terms.

If you are unsure as to the terms of this Agreement, please do not proceed further and contact us at support@multipl.xyz.

This PLATFORM TERMS OF SERVICE has been drafted in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 (AS AMENDED) that require publishing the rules and regulations, privacy policy and Terms of SERVICE/ USER AGREEMENT for access or usage of THE APP and related services.

THESE TERMS and the Platform privacy policy, ARE COMPLIANT WITH Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (as amended) WHEREVER APPLICABLE.

PLEASE READ THE TERMS CONTAINED IN THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. PLEASE NOTE THAT THESE TERMS CONTAIN A BINDING AND MANDATORY ARBITRATION PROVISION AND LIMITS REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.

BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY USING THE PLATFORM BY DOWNLOADING AND INSTALLING THE APP, YOU AGREE THAT (A) YOU HAVE READ AND UNDERSTOOD THE AGREEMENT; (B) REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD; (C) YOU CAN FORM A BINDING CONTRACT as set OUT under Indian Contract Act, 1872; AND (D) YOU ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS AND the Platform privacy policy, REFERENCED HEREIN.

WE RESERVE THE RIGHT TO REFUSE ACCESS TO THE PLATFORM IF IT IS BROUGHT TO OUR NOTICE OR WE GATHER THAT YOU ARE “INCOMPETENT TO CONTRACT”. PERSONS WHO ARE “INCOMPETENT TO CONTRACT” WITHIN THE MEANING OF THE INDIAN CONTRACT ACT, 1872, INCLUDING BUT NOT LIMITED TO, MINORS, UNDISCHARGED INSOLVENTS, ETC., ARE NOT ELIGIBLE TO USE THE PLATFORM.

You represent and warrant to us that you will use the Platform in a manner consistent with all Applicable Laws. We reserve the right to refuse access to use the Platform or to terminate access granted to existing Users at any time without according any reasons for doing so.

  1. DEFINITIONS

    In this Agreement, unless otherwise provides, the following words shall mean:

    1. “Applicable Laws” means any applicable Indian statutes, laws, ordinances, regulations, rules, orders, by-laws, administrative interpretation, writ, injunction, directive, judgment or decree or other instruments which has a force of law in India, as is in force from time to time;
    2. “Business Day” means any day, which is not a Saturday, Sunday or any other public or gazetted holiday as declared by the Government and when both banks and markets are operational;
    3. “Confidential Data” means any information related to the User, which the User shares with Multipl FinTech or submits on the App and the proprietary information relation to Multipl FinTech and/or MWPL or which the User may have come into possession of or pursuant to this Agreement;
    4. “Regulation” means the Securities and Exchange Board of India (Investment Advisers) Regulations, 2013, as amended and modified from time to time, including the circulars and notifications issued pursuant thereto.
  2. INTRODUCTION TO THE PLATFORM AND TO OUR SERVICES
    1. Multipl FinTech provides a Platform through its App, where Users can obtain financial advice, create financial goals, tag brands, earn reward points and purchase products offered by the brand partners and reward partners (collectively, the “Partners”) along with providing financial planning and monitoring tools to the Users, and allowing aggregation of financial and non-financial products ("Services").
    2. Multipl Wealth Management Private Limited (hereinafter referred to as “Multipl Wealth” or “MWMPL”), an Investment Advisor registered with SEBI under the Regulation, with registration no. INA200014681, provides investment advisory services (hereinafter referred to as “Investment Advisory Services”) and execution of investment services (“Execution Services”) to the Users on the Platform.
  3. GENERAL TERMS AND CONDITIONS FOR THE USE OF THE PLATFORM
    1. LIMITED LICENSE
      • Subject to your compliance with the terms of this Agreement, Multipl FinTech grants you a personal, limited, non-exclusive, revocable, non-transferable, non-licensable, non-sublicensable license to access and use the Platform and content made available in or otherwise accessible through the Platform strictly in accordance with this Agreement.
      • You expressly agree not to:
        • duplicate, copy, adapt, modify, prepare derivative works based on the Platform to license, sublicense, publish, broadcast, transmit, distribute, perform, display, sell, rebrand, otherwise transfer or commercially exploit the Platform (excluding any user content);
        • reverse engineer, download, decompile, disassemble, decipher, capture screen shots, or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Platform or any part thereof;
        • utilise information, content or any data you view on and/or obtain from the Platform to provide any service that is competitive with us;
        • imply or state, directly or indirectly, that you are affiliated with or endorsed by us, unless you have entered into a written agreement with us;
        • adapt, modify or create derivative works based on the Platform or technology underlying the Platform or other Users’ content, in whole or in part;
        • rent, lease, loan, trade, sell/re-sell access to the Platform or any information therein, or the equivalent, in whole or part;
        • access, reload, or make any other request to transactional servers that are beyond generally accepted usage of mobile applications;
        • use malware or any other means that impair optimal functioning of the App.;
        • use automated methods to add contacts or send messages;
        • engage in “framing”, “mirroring”, or otherwise simulating the appearance or function of the App;
        • attempt to or actually access the App and/or the Platform by any means other than through the interface provided by Multipl FinTech;
        • attempt to or actually override any security component included in or underlying the App and/or the Platform;
        • engage in any action that interferes with the proper working of or places an unreasonable load on our infrastructure, including but not limited to unsolicited communications, attempts to gain unauthorised access, or transmission or activation of computer viruses;
        • remove any copyright, trademark or other proprietary rights notices contained in or on the App and on the Platform including those of both Multipl FinTech or any of our licensors, Partners;
        • use any information obtained from the App and/or the Platform to harass, abuse or harm another User;
        • impersonate another User or allow any other User to use your account identification;
        • violate the provisions of the Information Technology Act, 2000 and rules and regulations thereunder (as updated) and any applicable data protection laws.
        • host, display, upload, modify, publish, transmit, update or share any information that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or infringes any patent, trademark, copyright or other proprietary rights of a third-party or impersonates another person or threatens public health or safety; promotion of cigarettes or any other tobacco products or consumption of intoxicant including alcohol or threatens critical information infrastructure.
      • When accessing the Platform, you need to make sure that your internet connection is adequate. You are solely responsible for your hardware, hardware compatibility and internet connection including and not limited to the applicable charges, rates, tariffs, and other fees that might apply.
      • The Platform acts as a medium connecting Users, Partners, and service providers. Other than as expressly set out in these Terms, we do not make any specific promises about the Services. We don’t make any commitments about the content within the Services, the specific functions of the Services, or their availability to you at all times.
    2. OWNERSHIP, PROPRIETORY INFORMATION AND INTELLECTUAL PROPERTY RIGHTS
      • You agree that the Platform including the graphics, our trademarks and editorial content contains proprietary content, information, and material, which are owned by Multipl FinTech and/or our licensors, including our customers, brands and agencies and Partners, and are protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary content, information or materials other than for your permitted use of the Platform or in any manner that is inconsistent with the terms contained in this Agreement.
      • You acknowledge and agree that the Platform is provided for your use. Except to the extent necessary to access and use the Platform, nothing in this Agreement grants any title or ownership interest in or to any copyrights, patents, trademarks, trade secrets or other proprietary rights in or relating to the App and the Platform whether expressly, by implication, by estoppel, or otherwise. Multipl FinTech, its licensors, Partners, and service providers reserve and will retain their entire right, title, and interest in and to the content on the Platform including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in this Agreement.
    3. PRIVACY POLICY

      The Platform Privacy Policy describes how Multipl FinTech will handle the personal and financial information you provide to us when you register to use the Platform. You understand that through your use of the Platform, you consent to the collection and use (as set forth in the Platform Privacy Policy ) of this information, including the transfer of this information to other countries for storage, processing and use by Multipl FinTech, Partners and our affiliates.

    4. ELIGIBILITY

      To be eligible to use the Platform, you must meet the following criteria and represent and warrant that you:

      • are not our competitor, or are not using the Platform for reasons that are in competition with us;
      • will only maintain one registered account at any given time;
      • have full power and authority to enter into this Agreement and doing so will not violate any other agreement to which you are a party;
      • will not violate any of our rights, including intellectual property rights such as patent, copyright, and trademark rights; and
      • agree to provide at your cost all equipment, browser software, and internet access necessary to use the Platform.
    5. ACCESS RIGHTS AND RESTRICTIONS
      • You can access and use the Platform via the App which can be downloaded and installed from the Google Play Store and Apple App Store only. You agree that Multipl FinTech has the right to disable your access and use rights, at any time if, in Multipl FinTech’s opinion, you have violated any provision of this Agreement and/or the Platform Privacy Policy. You agree to cooperate with Multipl FinTech if the security of the Platform is compromised by you or another person through the use of the App. Multipl FinTech will not be liable for any loss or damage arising from your failure to comply with this Section 3.5.
      • We collect personal and financial information (as set forth in the Platform Privacy Policy), which we need from you when you register to use the Platform and our Services. This information is necessary for us to provide the App, the Platform and the Services to you and is stored on our servers to enable us to continue to provide the App, the Platform and the Services to you. Upon your written request, Multipl FinTech will provide you with a list of all personal information that Multipl FinTech stores on you within sixty (60) days of receiving your request. Also, upon your prior written request, Multipl FinTech will delete any such information within sixty (60) days of receiving your request. Notwithstanding, please note that, if you ask Multipl FinTech to delete all such information, we will not be able to continue to provide the App, the Platform and/or our Services to you. Please send your requests to Multipl FinTech at support@multipl.xyz.
    6. TERRITORIAL RESTRICTION

      The Platform is only available for use within India. You must comply with this Platform Terms of Service and Platform Privacy Policy. If you are a resident of any other country, you may not use the Platform.

      If you have any questions regarding this Section, please email us at support@multipl.xyz.

    7. DECLARATION BY THE USERS

      You agree, acknowledge and declare that:

      • you shall comply with all Applicable Laws;
      • you are availing the Services offered on the Platform out of your free will and volition;
      • you shall provide accurate information to Multipl FinTech and update such information from time to time as may be necessary;
      • the amounts invested on the Platform are through legitimate sources only and does not involve and is not designed for the purpose of contravention or evasion of any Applicable Laws;
      • You are competent to contract within the meaning of the Indian Contract Act, 1872;
      • you shall review and comply with notices sent by Multipl FinTech, if any, concerning the Platform; and
      • you shall review the Platform Privacy Policy.
    8. YOUR ACCOUNT

      You will be responsible for maintaining the confidentiality of your account information. You also agree to keep your login credentials safe and confidential at all times. You further agree to promptly change your login credentials and contact us at support@multipl.xyz immediately in case of any actual or suspected unauthorised use of your account. We will not be liable for any loss or damage arising from your failure to comply from this Section.

  4. TERMS AND CONDITIONS FOR INVESTMENTS IN MUTUAL FUNDS
    1. OVERVIEW
      • Multipl FinTech shall facilitate online transactions in mutual funds for its Users through its Investment Advisor, Mutipl Wealth (“Mutual Fund Investment Facility”).
      • Multipl Wealth offers the Users the option to avail Investment Advisory Services on the Platform, which will include but not be limited to detailed risk profiling, goal planning and preparation of investment plan. As a part of the Investment Advisory Services, Multipl Wealth free transaction execution and tracking facilities. Multiple FinTech and Multipl Wealth does not make it binding on the Users availing the Investment Advisory Services to avail of the transaction execution facilities through the Platform. The User understands that when they use third-party execution service providers for transaction execution and not the Execution Services offered on the Platform, Multipl FinTech and the Platform may not be able to offer portfolio tracking, portfolio rebalancing, and any such services that require awareness of the User’s investment portfolio.
      • The Users who avail of the Investment Advisory Services acknowledge that they are well informed about the risks of investing in financing instruments of any kind. As regards the Investment Advisory Services, the Users acknowledge and take sole and full responsibility for their investment choices and decisions they make and/or the performance of their portfolio.
      • Mutipl FinTech has entered into agreements with third party technology service providers to link up with banks for offering various facilities through the internet, including net banking and payment and settlement facilities in respect of payment instructions initiated by the User using third party payment gateways. Accordingly, Mutual Funds Investment Facility is available to those Users who hold a bank account with these banks and have availed the facility for online payments / net banking through third party gateways.
      • It is hereby expressly clarified that neither Multipl FinTech nor Multipl Wealth renders the services of mutual funds and/or engages in any distribution or execution activity. Mulitpl FinTech only provides a Platform for its Users to facilitate the transaction of investment in mutual funds.
      • Multipl Wealth, being a registered Investment Advisor, shall receive only permitted remuneration/ fee/ commissions which are not expressly prohibited under the regulations of SEBI, amended from time to time.
      • Mutual Fund Investment Facility is made is made available with respect to select mutual funds only, with whom Multipl FinTech has entered into a separate arrangement either directly or through transaction processing platforms and accordingly provides online Platform to deal in the units of the scheme of these mutual funds that are existing / launched / offered by them from time to time.
      • Users shall take sole and full responsibility of the investment choices they make or the performance of their investment portfolio.
    2. REGISTRATION RELATED CONDITIONS
      • Having an investment account on the Platform is subject to the satisfactory completion of the registration form and submission of all mandatory documents and valid Permanent Account Number (“PAN”) and its subsequent verification and KYC Registration Agency (“KRA”) verification.
      • The Platform can be activated for KYC Registration Agency (KRA) verified investors only. Accordingly, while enrolling for the registration, your KRA verification process will be checked and you shall provide a copy of valid PAN and proof of completion of KYC through SEBI approved KRA or other details as may be prescribed from time to time and these details shall get verified with KRA.
      • You agree and authorise Multipl Wealth to submit all the KYC documents (including but not limited to name, PAN card details, age, address and signature) and the User related documents to the respective mutual funds, AMCs and/ or their Registrar and Transfer Agents (“RTA”) for the purpose of validation and to comply with regulatory requirement notified from time to time. You agree that signature available in the KRA records/systems would be used for signature verification for processing any request made by you through the Platform or direct transactions with an AMC and in the event such signature is not available or legible in KRA records/system, you understand and agree that the AMC shall be entitled to carry out further checks to validate the authenticity of the request / or to reject/ disallow any transaction in the connection herewith.
      • Once it is ascertained that the User is KRA verified, your account on the Platform shall be activated. The account can be operated using the user ID and password that you create during registration. You agree and unconditionally confirm that you shall be solely responsible to ensure protection and confidentiality of the user ID and password at all times and any disclosure thereof shall be entirely at your risk and accept the sole responsibility to maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any other person.
      • You agree that access to your account may be suspended / cancelled /terminated without liability, in whole or in part, at any time without prior notice if you do not comply with this Agreement or any modifications thereof.
      • You agree and understand that no change of address, mobile number, e-mail address and / or bank details can be allowed for such accounts, unless a duly signed hard copy of such written request is sent to the AMC / CAMS / POS for signature verification and other formalities.
    3. GENERAL CONDITIONS
      • Mutual fund and securities are subject to market risks and Multipl there can be no assurance that the objectives of the schemes will be achieved.
      • As with any investment in securities, the net asset value of units issued under the schemes can go up or down depending on the factors and forces affecting capital markets.
      • There is no guarantee for any returns on investments made in mutual fund scheme(s). Past performance mutual fund/schemes do not indicate the future performance of the schemes and may not necessarily provide a basis of comparison with other investments.
      • You grant authority to Multipl FinTech to process and transmit such request made by you through your account authenticated by the user ID and password and authorise Multipl FinTech to execute your instructions with regards to purchase / redemption / switch / sell or other transactions/ activities in respect of mutual funds on your behalf, as may be instructed by you from time to time, on the terms and conditions mentioned herein.
      • You agree and confirm that Multipl FinTech and/or its authorised representative is / are not in a position to verify that the dealings are indeed undertaken by you at the time of dealing through your account and Multipl FinTech shall be not held responsible for any transactions arising out of the misuse of the password by any person other than you.
      • You understand and agree that instructions given by you to Multipl FinTech for transacting in mutual fund units will be forwarded to the AMC/RTA via a transaction processing platform that Multipl FinTech has a prior contractual arrangement, with CDSL - BSE StarMF in an electronic file format (‘Feed File’) and AMC/RTA will process the transaction on the basis of such Feed File only. And you hereby agree and consent to the transmission of data by electronic means through your account from the Platform.
      • You agree that the data and information provided by you pursuant to your dealing with Multipl FinTech could be shared by Multipl FinTech with its authorised agents, representatives, affiliates, group companies and subsidiaries for facilitating transaction processing, servicing, data processing, transaction statement generation and for compliance with any legal or regulatory requirements. You agree that submission of a transaction request through your account shall not be deemed to be acceptance of the transaction by mutual funds or its RTAs and the transaction could be rejected if does not comply with the provisions of the scheme information document of the respective mutual fund or for any other reason which Multipl FinTech and / its authorised representatives/mutual funds/RTAs deem fit.
      • You agree and acknowledge that, notwithstanding anything contained hereunder, Multipl FinTech may enter into separate arrangements with product providers, including but not limited to, AMCs, insurance companies, ITR filing companies and others for the purpose of providing/ receiving certain ancillary services including in relation to investor education on its Platform, with or without consideration.
      • You agree and authorise Multipl FinTech or Multipl Wealth to communicate on your behalf with the AMCs for financial and /or non-financial transactions.
      • The transactions carried out through your account in units of various schemes offered by the mutual funds shall be subject to the provisions contained in the respective scheme related documents, including but not limited to scheme information document and statement of additional information or any addendum thereto.
      • You agree to comply with KYC (Know your User/Customer) and KRA requirements as required under SEBI (KYC Registration Agency) Regulation 2011, SEBI Act 1992, Prevention of Money Laundering Act, 2002, all laws and regulations including but not limited to the Foreign Exchange Management Act, Reserve Bank of India (RBI) guidelines, to the extent applicable for availing the account on the Platform.
      • You further agree and acknowledge that the mutual fund/AMC will act only on the electronic transaction data forwarded by Multipl FinTech and will be under no obligation to verify and/or confirm the authenticity of such transactions including the content, source, etc. You hereby confirm that you will not hold the mutual fund/AMC liable and/or responsible for any loss/damage that you may incur as a result of any such improper use of your password/Mutual Fund Investment Facility.
      • You agree and acknowledge that the filling in of transaction data/instructions for onward forwarding to the mutual fund/AMC would require you to incorporate proper, accurate and complete details. In the event of your account receiving an incorrect credit by reason of a mistake committed by any third party, the concerned mutual fund / AMC or the bank shall be entitled to reverse the incorrect credit at any time without your consent.
      • You shall be liable and responsible to Multipl FinTech/ Multipl Wealth / concerned mutual fund / concerned AMC for any unfair or unjust gain obtained by you as a result of the incorrect credit.
      • The mutual funds / AMCs may at its discretion not give effect to your transactions where the mutual fund / AMCs have reasons to believe that the transactions are not genuine or are otherwise improper or unclear or raise a doubt, Multipl Wealth will not be responsible for any such action taken by the mutual fund/AMC and accordingly you cannot raise the issue with Multipl Wealth. The respective mutual fund/AMC shall not be liable for the loss of any opportunity costs incurred by you, if any transactions are not carried out for any reasons whatsoever. You understand that any payment made by you towards such transactions will be refunded to your account, after deduction of charges, if any.
      • You may communicate directly with the mutual fund/AMC to resolve any clarifications that you may have pertaining to your investments in the mutual fund schemes.
      • For any transactions that come through offline mode, the signature available in KYC records would be used for signature verification and in the event of such signature not being available or legible, and the AMC would be within its rights to carry out further checks to validate the authenticity of the request.
      • In the event an account is jointly held, you acknowledge that all instructions (including instructions for modification of this clause) shall be given only by the first holder of such account, on behalf of all of you and for this purpose, the joint investors, irrevocably constitute the first holder above as your agent. All instructions given by the first holder above shall be binding on all of you as if given by each of you personally. You hereby authorise Multipl Wealth to process and transmit such instructions given from time to time in relation to your transactions to the respective mutual funds / AMCs. The mode of holding in all customer joint accounts is treated as “Either or Survivor”.
      • You understand Multipl Wealth may display curated products of other providers or customised offers for products suited to your profile information available with us. Multipl Wealth or FinTech does not endorse any of these third-party providers or provide any warranty regarding such advertisements or offers that may displayed to you.
      • You acknowledge that dealing through your account on the Platform will be at your own risk. You shall solely be responsible to evaluate all the risks arising out of the same. Your account may be susceptible to number of frauds, misuse, phishing, hacking and other actions, which could affect instructions sent to Multipl Wealth /its authorised representatives. There cannot be any guarantee from such internet frauds, phishing, hacking and other actions.
    4. TRANSACTION PROCESSING RELATED CONDITIONS
      • You agree and confirm that all the authorised and complete transactions will be processed at the applicable net asset value (as defined in the scheme information document of respective schemes of mutual funds) subject to receipt of funds and acceptance of your transaction by the mutual funds/ RTAs.
      • You agree not to hold Multipl FinTech / its authorised representatives liable for any loss that may arise to you as a result of the incorrect net asset value applied on units allotted to you by the mutual fund.
      • You agree that the money debited from your bank account shall be collected in the pool account of the third party service provider and from there it will be credited / transferred to the respective mutual funds either on the same day (in case the order is placed before the cut off time) or the next Business Day (in case the order is placed after the cut off time). Hence, you agree, understand and acknowledge that there would be an interim time lag in transferring / crediting the money from the pool account of the third-party service provider to the respective mutual fund account.
      • You agree that when subscription for mutual fund units are remitted through joint bank accounts of investors, the default option for applying for mutual funds unit would be in the joint names of all the account holders of the bank account. If the payment is not made from a registered bank account or from an account not belonging to the first named unit holder, your transaction will be rejected. Additionally, investors shall also have an option to apply for units in single name of any one or more names of the joint account holders of the bank account with nomination facility subject to terms and conditions of the relevant SID. You agree that in joint account holding, decision of first holder as mentioned above in Section 4.3 is binding on others.
      • You agree that the units of the schemes shall be allotted, redeemed or switched, as the case may be, at the net asset value prevalent on the date of the transaction request by the mutual fund, if the request for purchase, redemption or switch is placed before the cut-off time.
      • You agree that any transaction request falling due on a holiday or after the cut off time mentioned on the Platform would be processed on the next Business Day and respective net asset value would be applicable as per the mutual fund’s scheme information document. The cut-off timings will be prior to the statutory cut-off timing specified under the SEBI Regulations and the scheme information document for operational convenience.
      • The transactions once placed cannot be cancelled.
      • In respect of purchase of units of mutual fund schemes (other than liquid schemes), the closing net asset value of the day on which the funds are available for utilisation shall be applicable for application amount equal to or more than ₹ 2 lakh or such other value as may specified from time to time, irrespective of the time of receipt of such application, subject to such other regulatory modification in this connection.
      • Multipl FinTech/its authorised representative/service provider does not take any responsibility for any delay in acceptance / execution or non-execution/rejection of the order by the AMC. Once the information is provided by the mutual funds for the rejection, the Investor will be informed within two Business Days.
      • You agree that there may be a time lag between the time a transaction is completed and before the same is updated in the records of Multipl Wealth /its authorised representatives/service providers.
      • There may be a possibility of variances in values arising out of delayed data feeds, transmission losses in electronic data, electronic fund transfer etc. for which Multipl FinTech/ Multipl Wealth/its authorised representatives shall not be liable.
      • You agree to maintain clear balance in your bank account at all times to cover the purchase price and other costs and charges / quantity of units. You are advised to check your daily fund transfer limits with your bank before placing the purchase transaction/ units in the particular scheme before placing a purchase/SIP request.
      • You agree that in absence of sufficient funds (in case of purchase) / lesser quantity of units (in case of sell/ switch), Multipl FinTech/Multipl Wealth/its authorised representative/service provider shall not be responsible for the non-execution/ rejection of your instructions.
      • In case of redemptions, if the number of units held by the User as per the records maintained by the AMC and/or the authorised registrar is less than the number of units requested to be redeemed, then the available units will be redeemed. Wherever redemption of “all” units is specified in the request, all unit holdings in that scheme shall be redeemed. All redemptions shall be subject to the provisions mentioned in the respective offer document / scheme information document and addenda thereto issued from time to time.
      • You agree that the payment for the transactions undertaken by you through your account on the Platform will be facilitated through a payment gateway and Multipl Wealth/its authorised representatives/service providers shall not be liable for any failures in the link or for any fraud (either payment gateways’ and/or banks’ end) that could take place at the time of at the time of making payment and you shall inform Multipl FinTech/ Multipl Wealth /its authorised representatives /service provider immediately if the your bank account is debited and wherein corresponding units have not been allotted.
      • In case of rejection of your purchase request by the mutual fund, the amount will be credited into your bank account only after the receipt of the refund from the relevant mutual fund.
      • Redemption proceeds and dividend payouts shall get credited directly by the asset management company into your bank account provided at the time of registration of your account with Multipl FinTech. Provided, the bank account provided by you is from the list of banks with which the mutual fund has a direct credit arrangement. The list of such banks is mentioned in the scheme information document or Key Information Memorandum (“KIM”) cum common application form of the respective mutual fund.
      • All the purchase transactions pertaining to mutual funds made on the Platform shall be allotted an online folio number and you will be able to access the transaction account statement in electronic format. You will receive the accounts statements directly from the AMCs/RTAs.
      • You agree and acknowledge that transactions done through the Platform will be tagged with the RIA Code of Multipl Wealth (INA200014681) and will be treated as direct.
      • In the event of the termination of the agreement of Multipl Wealth with the mutual fund/ AMC, you would not be allowed to execute through the Platform any transaction including but not limited to a transaction for purchase, redemption, etc., of the units of that mutual fund. In such cases, Multipl Wealth will pass on/make available all your details to the mutual fund/ AMC, as are required by them to enable you to deal and interact directly with the mutual fund/ AMC from the date of such termination.
      • The payment gateway used for online subscription of units could also include debit card/IMPs. Such facility is enabled through third party technology service provider and would be available for selects banks and shall be subject to such conditions and limitations as may be applicable from time to time. You may get a levy/ charges separately by your bank which you must check before availing this facility. However, credits card will not be accepted for purchase of mutual funds.
      • There may be applicable exit load/ other charges levied by the mutual funds in accordance with the scheme information documents/KIM and addendums issued thereto from time to time (collectively referred to as “scheme related documents”). You shall read all the scheme related documents before investing.
      • The Platform is not offering nor is it intended to serve as a vehicle for frequent trading that seeks to take advantage of short-term fluctuations in the market, hence you agree and acknowledge that the mutual funds or RTAs in its sole discretion may reject any purchase or exchange of unit that it reasonably believes may represent a pattern of market timing activity involving the funds of the mutual fund.
      • Investments from residents in the United States of America and Canada are not permitted for certain mutual funds. Multpl FinTech, Multipl Wealth and the Platform shall not be liable in any manner for rejections of such applications by mutual funds, due to the reason where such investor is an US and Canada resident.
      • Investments from residents in the United States of America and Canada are not permitted for certain mutual funds. Multpl FinTech, Multipl Wealth and the Platform shall not be liable in any manner for rejections of such applications by mutual funds, due to the reason where such investor is an US and Canada resident.
    5. TERMS AND CONDITIONS FOR ONLINE SYSTEMATIC INVESTMENT PLAN (“SIP”) THROUGH NACH/ECS MANDATE
      • You understand and acknowledge that there could be a minimum time gap of at least 15 days from the date of submission of physical mandate, to enable the activation / registration of online SIP facility, subject to the successful validation of the mandate by the banks. Likewise, there shall be a minimum gap of at least 30 days from the date of receipt of SIP deactivation mandate and last investment made under SIP.
      • Upon successful registration of mandate, you can start the online SIP facility for making investment in mutual funds a fixed amount of money at a fixed frequency of time based on your convenience and choice.
      • You grant authority to Multipl FinTech, Multiple Wealth and its authorised payment processing service provider to debit your registered bank account through National Payments Corporation of India’s NACH (National Automated Clearing House) to enable the collection of the SIP instalments and transferring to the respective AMC’ s bank account. The conditions related to NACH are applicable as and when such a facility is made available.
      • You agree and acknowledge that in order to enable you to get the net asset value on the SIP date (T date) chosen by you, debit of the SIP amount from your bank account shall happen few days prior to the SIP date (T). e.g., T-2, T-4 etc., depending upon NACH debit cycle of your bank, which could vary from location to location, as per NACH mechanism. You understand and acknowledge that, Multipl FinTech, Multiple Wealth and/or its third party service provider shall do a backward calculation from T date and depending upon NACH debit cycle, your account will be debited on T - no. of days, such that on T date (SIP day), the funds reach the respective AMC’s bank account and the transaction data reach the respective registrar of AMC, to enable them to allot units as per net asset value on T date.
      • You agree and shall ensure to keep sufficient funds available in your bank account at least 7 days prior to SIP date (T date). You understand and acknowledge that SIP instalment and allotment of units shall be subject to realisation of funds. You shall not hold Multipl FinTech, Multiple Wealth and/or its third-party Service Provider liable in case the SIP instalment process could not be completed due to insufficient funds in your bank account on any particular NACH debit cycle date i.e., on T - no. of days. In such case, the SIP instalment shall lapse for that T of the month/quarter/half year/year as the case may be.
      • You agree, understand and acknowledge that in the entire process there would be an interim time lag in debiting the money from your bank account and the actual transferring / crediting to the respective AMC’s bank account, as the money after the debited from your bank account shall be lying in the NACH debit cycle and / or third party pool account, before the actual transfer of funds to AMC’ s bank account on SIP date.
      • You can view the units allotted by AMC/registrar within Four days of SIP date (i.e., SIP day + 3 working day).
    6. REVERSE FEED AND PORTFOLIO REPORTING RELATED CONDITIONS

      You hereby authorise Multipl Wealth for receiving your investment details and reverse Feed Files from the AMC and RTAs. You hereby give consent to share/provide the transactions data feed/portfolio holdings/ net asset value etc., in respect of your investments under direct plans of all schemes managed by Multipl Wealth tagged with the SEBI Registered Investment Adviser Code of Multipl Wealth (INA200014681).

    7. INSTRUCTIONS FOR NOMINATION
      • Nomination shall be mandatory for new accounts opened by individuals especially with sole/single holding and no new accounts for individuals in single holding shall be opened without nomination. However, in case you do not wish to nominate, you must sign separately confirming your non-intention to nominate, failing which the form may be rejected at the discretion of the mutual fund/ AMC.
      • You can nominate (in the manner prescribed under the SEBI Regulations), maximum upto 3 person(s) in whom the units held by you shall vest in the event of your death. It shall be mandatory to indicate clearly the percentage of allocation / share in favour of each of the nominees against their name and such allocation / share should be in whole numbers without any decimals making a total of 100 percent. In the event of the you do not indicate the percentage of allocation / share for each of the nominees, the AMC, by invoking default option shall settle the claim equally amongst all the nominees.
      • In case of more than one nominee, please obtain additional form as available on the Platform and follow the instruction for providing the nomination details therein.
      • Nomination made by you shall be applicable for investments in all the schemes in the account and every new nomination for an account will overwrite the existing nomination. Thus, a new nomination request will imply simultaneous cancellation of existing nomination and request for fresh nomination.
      • The nomination can be made only by Users applying for / holding units on the Users’ behalf singly or jointly in favour of one or more persons. Non-individuals including society, trust, body corporate, partnership firm, Karta of Hindu Undivided Family, holder of Power of Attorney cannot nominate. Nomination form cannot be signed by Power of attorney (PoA) holders.
      • In case an account has joint holders, all joint holders should sign the request for nomination /cancellation of nomination, even if the mode of holding is not “joint”.
      • A minor can be nominated and, in that event, the name and address of the guardian of the minor nominee shall be provided by the User. The User is advised that, in case of single holding, the guardian to a minor nominee should be a person other than the User.
      • Nomination can also be in favour of the Central Government, State Government, a local authority, any person designated by virtue of these offices or a religious or charitable trust. The Nominee shall not be a trust (other than a religious or charitable trust), society, body corporate, partnership firm, Karta of Hindu Undivided Family or a Power of Attorney holder. A non-resident Indian can be a Nominee subject to the exchange controls in force, from time to time.
      • Nomination shall not be allowed in an account held on behalf of a minor.
      • Nomination in respect of the units stands rescinded upon the transfer of units. Transfer of units in favour of a nominee shall be valid discharge by the AMC against the legal heir.
      • The cancellation of nomination can be made only by those Users who hold units on their own behalf, single or jointly, and who made the original nomination.
      • On cancellation of the nomination, the nomination shall stand rescinded and the AMC shall not be under any obligation to transfer the units in favour of the nominee.
  5. SERVICES OFFERED BY PARTNERS
    1. BRAND PARTNERS
      • Multipl FinTech authorises the brand partner to be associated with Multipl FinTech and allows the brand partner to host on its own account, in its own name, and on its own responsibility and liability products and services offered by the brand partner in relation to the products and services.
      • Users may opt to (a) tag the brand partner on the Platform and thereby create purchase goals in relation to the products and services, with such brand partner (“Tags” or “Tagging”); and/or (b) directly purchase the products and/or avail the services listed on the Platform.
      • Upon the completion of a purchase request by the User, the User shall be redirected to a third payment gateway platform to complete the purchase and such purchase price consideration in relation to the product and/or service availed, shall be paid by the User in favour of the brand partner via the payment gateway.
      • Users acknowledge that Multipl FinTech is an online intermediary and does not operate or is not associated in any manner with the third-party payment gateway.
      • User understands and acknowledges that Multipl FinTech is independent from the brand partner and is not an agent or representative of, or in any way be entitled to act on behalf or in the name of the brand partner in connection with the products and services.
    2. REWARD PARTNERS
      • Multipl FinTech authorises the reward partner to be associated with Multipl FinTech and allows the reward partner to host on its own account, in its own name, and on its own responsibility and liability products and services offered by the reward partner in relation to the products and services.
      • Users may use the M-Bits earned on the Platform on purchase of products and services offered by reward partners through the Platform, or on purchase of a channelised financial goal available on the Platform, the User may utilise the M-Bits earned on the Platform to purchase products and services on such eligible products and/or services offered through this M-bits Reward Program on the Platform;
      • Users intending to purchase the products and/or services listed on the Platform shall be redirected to the reward partner’s website/online platform, as the case may be to complete the purchase. The purchase price consideration in relation to the products and/or services availed, shall be paid by the User in favour of the reward partner directly on the Reward Partner’s website/online platform.
  6. TERMS OF SERVICE OF PARTNERS AND SERVICE PROVIDERS

    If you use integrated services from our Partners and/or service providers for investing, borrowing, data aggregation, etc. the use and operation of such services will be additionally governed by the relevant service terms and contracts of the respective Partners and service providers. Further, if specific advice or execution Services are being sought by you from any of our Partners and/or service providers, you may enter into a separate agreement(s) for that purpose with such Partners and/or service providers. This Agreement will not cover such an arrangement.

  7. PAYMENT

    Multipl FinTech does not charge the Users who use the App and the Platform; however, Multipl Wealth charges its Users for the Investment Advisory Services it performs on the Platform. In the event that we change this in the future, we will communicate such modification to you as per the procedure detailed under Section4.4 or as otherwise specified in another agreement between Multipl FinTech and you.

  8. CONFIDENTIALITY
    1. Multipl FinTech shall maintain the confidentiality of the User's Confidential Information as per the Platform Privacy Policy. Further, we will ensure that any third party, with whom the information is being shared, are under contractual obligations to protect the Confidential Information of the Users, and to use it only to provide the services to the extent as required under the agreement with us.
    2. The User agrees not to use or disclose the information provided under the Service to any third party including any discussion forums or for any unauthorised illegal purpose. The User also agrees to use the information provided under the Service strictly for personal purpose.
    3. Notwithstanding the above, Multipl FinTech shall be entitled to disclose any Confidential Information pertaining to you to any authority, statutory or otherwise as may be required by law.
  9. INDEMNIFICATION
    1. You agree to indemnify, defend, and hold Multipl FinTech, Multipl Wealth, service providers, mutual funds, AMCs and its officers, employees, managers, directors, customers, and agents (the “Indemnitees”) harmless from and against any and all costs, liabilities, losses and expenses (including but not limited to reasonable attorneys’ fees) resulting from any claim, suit, action, demand or proceeding brought by any third party against us and our Indemnitees arising from any of the following:
      • By usage of the Platform by the User;
      • a breach of this Agreement;
      • the negligence, fraud, or willful misconduct of you or your employees, agents, or contractors;
      • incorrect information provided by you in your account or elsewhere;
      • a failure by you or your employees, agents, contractors or invitees to comply with applicable laws and regulations;
      • breach or noncompliance of the Terms and relating to the gold investments by the Customer;
      • by reason of Partner ‘s acting in good faith and taking or refusing to take or omitting to act on the Customer’s instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Customer;
    2. You agree and undertake not to hold Multipl FinTech and/ or Multipl Wealth, service providers, mutual funds, AMCs and their officers and agents liable for:
      • any loss caused through a fall in value of investments / NAV, etc., which can go up or down depending on the factors and forces affecting capital markets or any indirect, special or consequential loss you might suffer.
      • any loss or damage caused by reason of failure / refusal or delay of the mutual fund to deliver any units purchased even though payment have been effected for the same or failure / refusal or delay in making payment in respect of any units sold though they may have been delivered. XYZ / its authorised representatives’/service providers shall also not be liable for
    3. You agree and undertake not to hold Multipl FinTech and Multipl Wealth liable for:
      • any delay, failure or refusal of the mutual funds or its authorised agent / RTAs in registering or transferring units to your names of for any interest, dividend or other loss caused to you arising there from.
      • any delay / refusal / non-payment of any proceeds on redemption or dividend pay-outs by the mutual funds to your accounts for any reason whatsoever.
      • any delay or failure in processing the transactions carried out by you due to any system failure or for any other reason whatsoever.
      • for any loss or damage incurred or suffered by you due to any error, defect, failure or interruption in the dealing arising from or caused by any reason whatsoever.
      • for any fraud, negligence/mistake or misconduct by you including failure to comply with the KRA/KYC norms or provision of a valid PAN or PMLA requirements.
      • any breach or non-compliance by you of this Agreement Terms.
      • not permitting you to deal after such reasonable verification as Multipl FinTech and Multipl Wealth /its authorised representative may deem fit.
      • any loss or damage incurred or suffered by you due to withdrawal or termination or suspension of the dealing facility arising from or caused by any reason whatsoever.
      • any loss or damage arising directly or indirectly out of effecting transaction based on instructions received from Customers.
      • The exercise by Partner of its right to terminate / exercise the facility/services provided on the Platform.
      • Any injury to the credit, character and reputation of the Customer due to use of facility/ services on the Platform.
      • Any misstatement, misrepresentation, error or omission in any details disclosed by Multipl FinTech if it receives any process, summons, order, injunction, execution distrait, levy lien, information or notice which Multipl FinTech in good faith believes/ calls into question the Customer’s ability, or the ability of someone purporting to be authorised by the Customer, to make the transfer.
    4. The maximum liability of Multipl FinTech/ its authorised representatives/service providers to you shall not exceed the amount of the Investment Advisory Service fees and/or Execution Services fees paid by you for availing the services through the Platform.
    5. You agree that Multipl FinTech and Multipl Wealth / its authorised representatives /service providers shall be under no obligation to further ascertain your identification at the time of transactions.
    6. Notwithstanding anything contained herein, Multipl FinTech and Multipl Wealth shall incur no liability to the User for any act, done or omitted to be done, in good faith and with bona fide intentions, by reason of:
      • any provision of any Applicable Law; or
      • any decree, order or judgment of any court;
      • it becoming impossible or impracticable for Multipl FinTech and Multipl Wealth to carry out any of the provisions of this Agreement.
    7. You agree that this undertaking shall be valid until such time you have not expressly informed in writing that you do not wish to deal or transact any longer and it shall be also valid in respect of any claims made on account of or relating to your dealing with Multipl FinTech and Multipl Wealth.
    8. This Section and the indemnities given hereunder shall survive the termination of this Agreement.
  10. DISCLAIMERS
    1. Mutual Fund investments are subject to market risks, read all scheme related documents carefully before investing.
    2. The data, reports and information provided on the Platform do not constitute an investment advice and therefore should not be relied upon while taking investment decisions. You are therefore advised to obtain applicable legal, accounting, tax or other professional advice or services before taking an investment decision.
    3. Your access to and use of the App and the Platform or any content are at your own risk. You understand and agree that the App and the Platform are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, MULTIPL FinTech DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Without limiting the generality of the foregoing, we do not warrant that the Services provided by us will be free from bugs, defects or errors, or accessible without interruption.
    4. The investment decision, if any, will be taken by you in your sole and absolute discretion.
    5. All benefits on investments will be as per the provisions of Income Tax Act 1961 as amended from time to time.
    6. This service does not constitute an offer to buy or to sell or a solicitation to any person in any jurisdiction where it is unlawful to make such an offer or solicitation.
    7. Multipl FinTech and Multipl Wealth / its authorised representatives /service providers are not responsible for any omissions, errors or investment consequences arising from the use of the materials available on the Platform.
    8. Whilst every reasonable precaution has been taken to ensure the accuracy, security and confidentiality of data and information available on the Platform, Multipl FinTech and Multipl Wealth / its authorised representatives /service providers shall not be held responsible for any consequence of any action carried out by you.
    9. The services/facility may suspend or withdrawn at any time, and you acknowledge that your account is also subject to interruption.
    10. You acknowledge and agree that the Website and the linked backend infrastructure may be inaccessible and/or unavailable at times. In such an event Multipl FinTech will not be liable for any damage, liability, action, cause of action, suit, claim, demand, loss, cost, and expense arising directly or indirectly from or in connection with such system inaccessibility and/or unavailability.
    11. Multipl FinTech and Multipl Wealth / its authorised representatives /service providers shall not be liable for any loss or damage or other consequences arising from any suspension, breakdown, withdrawal, interruption, technical flaw, the presence of virus or other malicious, destructive or corrupting code, programs on the Platform or otherwise and any consequent delay or failure in completion of any payment or other instructions as a consequence thereof arising from the use or inability to use the Platform.
    12. Multipl FinTech and Multipl Wealth / its authorised representatives /service providers shall not be liable for any failure to perform any of its obligations or service standards etc. if the performance is prevented, hindered or delayed by a Force Majeure Event, which includes any event due to any cause beyond the reasonable control including, without limitation, unavailability of any communication system including Internet, breach or virus in the processes or payment mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption codes.
    13. The investment profile of the User is prepared by Multipl Wealth and is based on Multipl Wealth’s understanding of assessing risk and suitability in line with the objectives and requirements of the User, as per the details/information provided by the User. Multipl Wealth may use the information provided herein for the purposes of undertaking an internal risk assessment of the User. A series of questions may help Multipl Wealth to appraise the User’s risk profile, particular needs, financial situation, investment objectives and investment in financial instruments. While undertaking the process of risk profiling or determining product suitability, Multipl Wealth may make certain assumptions and use certain industry accepted norms and parameters. It may be noted that in case certain other parameters or methods are used, the risk profiling may lead to a different result. Hence, for instance, it may not be possible to state that the outcome of the risk assessment is absolutely precise and will be the same under all circumstances. Please note that the questions are only meant to be a guide to help determine the User’s profile and shall not be considered to be conclusive. The User is required to ensure that the User has provided accurate and complete information. The User is aware, acknowledges and agrees that if the User provides inaccurate and/or incomplete information, and/or chooses not to disclose certain information, such action will adversely affect the results of the risk assessment. Multipl Wealth may provide information in relation to the purchase/sale of financial instruments on the basis of such internal risk assessment. However, this risk assessment is for internal purposes alone and advice provided to the User prepared for the Useris based on the information as shared by the User and in accordance with the risk profiling and suitability measures as undertaken by Multipl Wealth. The User is not bound to act on the investment profile prepared by Multipl Wealth and in the event the User acts based on the advice or information provided by Multipl Wealth, Multipl Wealth shall not be responsible for any consequences that may ensue. Any suggested investment is based on the information provided by the User and is only one of the many combinations of investments that may be suggested to someone with the User’s risk profile. The information provided by Multipl Wealth to the User is as per what Multipl Wealth deems fit to be appropriate for the User, based on the data shared by the User and the risk assessment done by Multipl Wealth. Further, please note that while Multipl Wealth will take into account your investment objectives and financial goals as shared by you and recommend investments in line with your risk appetite, there may be other clients of Multipl Wealth, who may be provided with similar investment profiles, especially in light of the algorithm software and technology being utilised by Multipl Wealth for rendering Investment Advisory Services. User will not solely rely on the views, representations (whether written or oral or otherwise), recommendations, opinions, reports, analysis, information or other statement made by Multipl Wealth or any of its agents, directors, officers or employees and that the User will make the User’s own assessment and rely on the User’s own judgment in making any investment decision. In the event that the User seeks to make an investment pursuant to the information or recommendation provided by Multipl Wealth, the User shall do so at its/his/her own risk, and should consider its/his/her financial situation, objectives and needs and consult with its/his/hers legal, business, tax and/or other professional advisors to determine the appropriateness and consequences of such an investment. The User may, at his/her/its own discretion, opt not to follow the investment / product / recommendations provided by Multipl Wealth, irrespective of whether they are in line with the objectives / requirements specified in this document or the assessment derived from the details provided herein. Multipl Wealth does not assure or guarantee any returns in relation to the investment profile it may generate. Multipl Wealth and/or any of its subsidiaries/group companies/agents/vendors along with all their Directors/officers/employees and agents shall not be responsible for the amount / value of profit earned / loss incurred by the User or its variance from the mean / any other ratio used to evaluate the returns from the mutual funds/ market / alternate products / portfolios, that the User may have earned. Third party investment products are not obligations of or guaranteed by Multipl Wealth or any of its affiliates or subsidiaries and are subject to investment risks and foreign exchange risks, including the possible loss of the principal amount invested.
    14. The User shall notify Multipl Wealth of any material change in its/his/her situation and/or profile and Multipl Wealth is entitled to rely on the most recent information provided by the User.
    15. The User who subscribes for any services on the Platform agrees that Investment Advisory Service fees or Execution Service fees (including taxes etc.) paid are non-refundable including in case of deactivation, unsubscribing the services or in any other circumstances.
    16. The User agrees that in case of any change in the User’s email address and/or mobile number, the User shall inform Multipl FinTech in advance in the prescribed format to carry out the necessary changes in its records. The User confirms that the information/details provided by the User is true, accurate, correct and complete.
    17. The User agrees to be contacted by Multipl FinTech and its representatives over phone or on registered email address with reference to the Service.
    18. The User agrees and confirm that if the User’s mobile number is registered in the Do Not Disturb (DND) list of TRAI, the User may not receive SMS from us. The User shall take steps to deregister from the DND list and shall not hold us liable for non-receipt of SMS in the interim period.
    19. The Platform acts as a medium connecting Users, Partners, and service providers. Other than as expressly set out in these Terms, we do not make any specific promises about the Services. We do not make any commitments about the content within the Services, the specific functions of the Services, or their availability to you at all times.
    20. The Platform shall also have links to third-party websites, products and/ or services. Access or usage of such third-party links will be governed by the respective third-party terms and conditions at all times.
    21. When accessing the Platform, you need to make sure that your internet connection is adequate. You are solely responsible for your hardware, hardware compatibility and internet connection including and not limited to the applicable charges, rates, tariffs, and other fees that might apply
  11. LIMITATION OF LIABILITY

    You acknowledge and agree that, in no event will we be liable to you or any third party for any indirect, punitive, exemplary, incidental, special, or consequential damages whether in contract, tort (including negligence), or otherwise arising out of this Agreement, or the use of, or the inability to use the App and the Platform, including, without limitation, any information made available through the Platform pursuant to this Agreement. In the event the foregoing limitation of liability is determined by a court of competent jurisdiction to be unenforceable, then the maximum liability for all claims of every kind will not exceed one times (1x) the aggregate of payments received under this Agreement. To the extent that we may not disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under applicable law.

  12. TERMINATION
    1. The Platform and the services may, at any time, be suspended / disallowed /modified for such reason and for such time period as deem fit like inactive / dormant user id, noncompliance of the terms stated herein, death, insolvency, bankruptcy of the investor, any other cause arising out of the operation of law or such other reason as deems proper.
    2. You may terminate this binding legal Agreement with Multipl FinTech at any time by providing fifteen (15) days’ prior written notice or deactivating your user id and password, with a possible termination charge.
    3. Multipl FinTech reserves the right to suspend or terminate your account or cease providing you with access to all or part of the Platform at any time for any or no reason by providing thirty (30) days’ notice by way of SMS to your registered phone number or your registered email ID. The reasons for such suspension or termination of your use of the Platform may include, but not limited to, if Multipl FinTech reasonably believes: (i) you have violated this Agreement or the Platform Privacy Policy, (ii) you create risk or possible legal exposure to us; or (iii) Multipl FinTech’s provision of the Platform to you is no longer commercially viable. In all such cases, this Agreement shall terminate, including, without limitation, your license to use the App and the Platform. In the event of termination for any reason whatsoever, you shall be liable to pay all outstanding charges and dues, if any.
    4. In case you cease to be a user of Multipl FinTech, then all your details will be provided to the mutual fund/AMCs and as are required by them to enable you to deal and interact directly with the AMCs/mutual fund.
    5. All Sections, which by their nature and context are intended to survive the termination of this Agreement, will survive.
  13. NO REFUNDS

    In the event of termination of this Agreement in accordance with Section 12, no portion of the Investment Advisory Fee or any other fee made to Mutipl Wealth or Multipl FinTech shall be owed or be repayable to the User.

  14. COPYRIGHT INFRINGEMENT NOTICE

    If you believe that any content on the Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification must be provided to our designated agent:

      • Your physical or electronic signature;
      • Identification of the copyrighted work(s) that you claim to have been infringed;
      • Identification of the material on the App and/or the Platform that you claim is infringing and that you request Multipl FinTech to remove;
      • Sufficient information to permit Multipl FinTech to locate such material;
      • Your address, telephone number, and email address;
      • A statement that you have a good faith belief that use of the objectionable material is not authorised by the copyright owner, its agent, or under the law; and
      • A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorised to act on behalf of the copyright owner.
    1. Multipl FinTech’s Copyright Agent to receive notices pursuant to this Section is Mr. Jagannathan Raghavan [jags@multipl.xyz], at Multipl FinTech, Attn: Infringement Notice, B6-1102, Elita Promenade, JP Nagar 7th Phase Bangalore 560078. You acknowledge that for Multipl FinTech to be authorised to take down any content, your takedown notice must comply with all the requirements of this Section .
    2. Please note that any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Multipl FinTech in connection with the written notification and allegation of copyright infringement.
  15. ASSIGNMENT

    This Agreement is only for your benefit. You shall have no right to assign this Agreement or any benefits or obligation hereunder to any other party or legal entity. Any attempted assignment shall be void.

  16. ADHERENCE TO APPLICABLE LAWS

    You agree not to promote, approach, use, distribute, transfer, provide, sub-license, share with, or otherwise offer the App and the Platform in violation of any laws or this Agreement.

  17. VIOLATION OF THIS AGREEMENT AND PLATFORM PRIVACY POLICY

    You agree that any violation of this Terms of Service and Platform Privacy Policy will constitute an unlawful and unfair business practice, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that we deem necessary or appropriate. You agree that these remedies are in addition to any other remedies that we may have at law or in equity.

  18. COMMUNICATIONS
    1. Multipl FinTech may send promotional, newsletters, offer messages about us and our products related to the Platform and/or Services to your email. When you send Multipl FinTech a query email at support@multipl.xyz, you are providing Multipl FinTech with consent to send emails to you for replying to your queries at your provided email address. By providing your email address, you agree with these Platform Terms of Service and the Platform Privacy Policy.
    2. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Platform.
  19. MODIFICATIONS

    Multipl FinTech reserves the right, at our sole discretion, to change or modify this Agreement at any time. In the event, Multipl FinTech modifies the terms of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Multipl FinTech will inform you about the modifications via email or on the App or the Platform by posting a modified version of this page, or by a comparable means within a reasonable time period. Your continued use of the App and/or the Platform shall constitute your consent to such changes. These terms and conditions of the Agreement may be amended for such reason as is deemed fit and proper, including but not limited to, comply with changes in law or regulation, correct inaccuracies, omissions, errors or ambiguities, reflect changes in the process flow, scope and nature of the services, company reorganisation or investor requirements.

  20. RELATIONSHIP OF PARTIES

    The parties hereto are independent contractors, and nothing contained herein shall be interpreted as creating any relationship other than that of independent contractors. The parties shall not be construed as being partners, joint ventures, shareholders, employer/employee, or agent/servant. The User has no power or authority to bind Multipl FinTech and Multipl Wealth to any obligation, agreement, debt or liability. The User shall not hold itself out as an agent or representative of Multipl FinTech or Multipl Wealth.

  21. GOVERNING LAW

    This Agreement shall be governed by the law of the republic of India, without respect to its conflicts of laws principles. Each of the parties to this Agreement consents to the exclusive jurisdiction and venue of the courts located in Bangalore, India for any actions not subject to Dispute Resolution and Arbitration provisions as set forth in Section 22.

  22. DISPUTE RESOLUTION AND ARBITRATION
    1. PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
    2. Any claim, dispute or difference relating to or arising out of this Terms of Service and Platform Privacy Policy shall be referred to the arbitration, of a sole arbitrator appointed mutually. The arbitration shall be subject to the Arbitration and Conciliation Act, 1996 as may be amended from time to time. The seat and venue of arbitration shall be Bangalore, Karnataka, India. The proceedings shall be undertaken in English. The arbitration award shall be final and binding on the parties.
  23. MISCELLANEOUS

    This Agreement along with the Platform Privacy Policy, constitute the entire agreement between you and us and supersedes any prior agreements between you and us with respect to the subject matter herein. Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, we both nevertheless agree that the court should endeavor to give effect to our intentions as reflected in this provision, and the other provisions of this Agreement to remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use the App and the Platform or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. All the sections intended to survive the termination of this Agreement shall survive. The section titles in this Agreement are for convenience only and have no legal or contractual effect. Except as explicitly stated otherwise, any notices to us shall be given by certified mail, postage prepaid and return receipt requested to us at B6-1102, Elita Promenade, JP Nagar 7th Phase Bangalore 560078. Any notices to you shall be provided to you through the App and/or the Platform or given to you via the email address or physical address you provide to Multipl during the registration process.